Cosmetica S.r.l., registered office via Madonnina 15 - Brera - Milano - Italy, VAT Reg. no.09198410962,(hereinafter Cosmetica S.r.l.), - is the owner of the Diego Dalla Palma brand, which it sells and distributes all over the world through its points of sale and the Internet site www.diegodallapalma.com (hereinafter "Site"), which it owns.
These general terms and conditions of sale (hereinafter General Conditions), regulate the purchase of Cosmetica S.r.l. products (hereinafter Products) made online through the Site. These purchases are for the users of the Site only, resident in the European Union, who intend to use the services of sales of the Products (hereinafter Customers).
The Customer must be informed of and read these General Conditions before completing the purchase on the Site. This information is to be agreed as read, understood and accepted in full by the Customer when making an order for purchase. The Customer must therefore accept these General Conditions and hold Cosmetica S.r.l. exempt from any other conditions than those in force which have not been previously agreed in writing.
The Products available on the Site for online purchase are cosmetics.
All the products are subject to current availability. Cosmetica S.r.l. reserves the right to vary the limits of the quantities and/or type of goods that can be purchased on the Site at any time. Customers will be informed if their orders cannot be filled because the product ordered is not available.
The prices of the Products are expressed on the Site in € (Euro) and are inclusive of all applicable taxes or duties. Delivery costs are excluded, unless otherwise indicated. Cosmetica S.r.l.constantly checks that all the prices shown on the Site are correct, but cannot guarantee the absence of errors. In the event that an error were to be found in the price of a product, Cosmetica S.r.l. will give the Customer the chance to reconfirm the purchase of the Products at the correct price or to cancel it.
Cosmetica S.r.l. reserves the faculty to offer special conditions of sale or promotions on the Products on its site. The conditions applied to the promotions will be regulated each time by Cosmetica S.r.l. through specific notifications to its Customers. For everything that is not otherwise regulated, these General Conditions will be deemed applicable.
To complete a purchase on the Site, registration is necessary. The procedure to register on the Site requires filling in an electronic form, with fields to be completed with the personal information and e-mail address of the Customer. This information will be processed according to the current laws on the protection of privacy. After registration, the Customer will have a personal account which can be accessed through a username and an access password which are strictly confidential.
The assignment of this information guarantees anonymity for the Customer. It will be up to the Customer not to disclose the password to third parties for any reason.
The Customer will be held responsible for any irregular actions and behaviour or that are against current laws and regulations or these General Conditions committed by anybody who uses the personal account in their place. The Customer must promptly inform Cosmetica S.r.l. of any theft, misplacement or loss of the password, as well as any incorrect use of the account or the password by third parties they learn of.
We inform you that the Site contains links to other websites which may not have any connection with it and we specify that these General Conditions are valid only for the Site and not for other websites which are consulted by the user through links managed by other controllers, over which Cosmetica S.r.l. has no control or which it does not monitor. Cosmetica S.r.l. therefore declines all responsibility in the case of errors, content, cookies, publication of immoral or unlawful content, banners or files that are not compliant with the laws and regulations currently in force on the protection of privacy by sites that are not managed by the Cosmetica S.r.l. controller.
The data controller is Cosmetica S.r.l., registered office Via madonnina 15 - Brera - Milano - Italy.
The personal information provided by the Customer may be forwarded to third parties exclusively for the purposes of performing the services requested and institutional activities or those connected with the activity carried out.
In particular, the data processed by Cosmetica S.r.l. may be used:
In relation to the purposes shown above, the processing is carried out by personnel in charge of the processing and using IT tools with processing by software and storage of the information in databases. The methods of processing are all based on criteria and principles closely connected and correlated with the purposes and, in any case, ensure the confidentiality and security of the information.
Compulsory or optional nature of the information requested and collected.
The personal information of the Customer is requested and collected and it must be given for the purposes shown under letters a), b), c), d) and e). In this case, refusal to consent will not allow the conclusion of the contract, i.e. the processing by Cosmetica S.r.l. of the Customer’s requests regarding the services available.
Failure to give consent to the processing of optional information and for the purposes as per letter f) will not entail any prejudicial consequence.
To facilitate the identification of the information which is compulsory, the relative field will be marked by an asterisk (*).
Subjects and categories of subjects to whom the information may be notified:
To comply with the contractual obligations taken on, as well as to perform the services provided, Cosmetica S.r.l. also collaborates with external companies that perform activities which are closely connected with and instrumental to the performance and execution of the contracts concluded and services performed, such as:
Transport companies and forwarding agents regarding the delivery of goods and customs formalities;
Banks for collections and payments;
Financial administrations and other bodies to fulfil legal obligations;
Law firms for the protection of rights relating to contracts:
Self-employed professionals for administrative and accounting requirements;
Companies connected with Cosmetica S.r.l. for purposes of market analysis, marketing and communication activities.
The processing of information by these subjects therefore has the purpose of implementing the instructions received from customers and/or storage on IT supports. The information may also be communicated to subjects to whom communication is required due to legal obligations.
In compliance with Art. 7 Legislative Decree 196/2003, the Customer is entitled to access the following information:
The essential characteristics and the prices of the Products are shown in the offer relative to each Product present on the Site.
The orders can be made after registration and the creation of a personal account of the customer, as per the preceding paragraphs, following the steps and instructions shown on the Site.
The Contract entered into between Cosmetica S.r.l. and the Customer must be agreed as concluded when the order forwarded by the Customer, in the respect of the purchasing procedure shown on the Site and after having obtained authorization to debit by the company issuing the Credit Card used by the Customer for payment, reaches the address of the Site. The order sent by the Customer will be binding for Cosmetica S.r.l. only if the full procedure of purchase has been completed regularly and correctly, without any error being shown by the Site. Cosmetica S.r.l. is not responsible for any malfunctioning depending on the network operator transmitting the data.
By sending the order to Cosmetica S.r.l., the Customer recognizes and declares having read all the instructions provided during the purchasing procedure and accepting in full the General Conditions.
The purchase order form will be stored at the database of the Site for the period of time necessary to process the orders.
Cosmetica S.r.l. will send the Customer by e-mail a confirmation of receipt of the purchase order sent by the Customer, containing the essential characteristics of the Products purchased, the date and time the order was made, the address of Cosmetica S.r.l., the information on the services of assistance and the commercial guarantees existing, the conditions of withdrawal, the detailed indication of the price, the method of payment chosen by the Customer and the delivery costs. The Customer, without delay, must check the contents of the notification and immediately report any errors or omissions to Cosmetica S.r.l..
The Customer may make the payment of the price of the Products and relative delivery costs by credit card. Cosmetica S.r.l. accepts payments made by Credit Card or Bank Transfer. In order to avoid Internet fraud, the payment made through the Site is managed online by the bank concerned through the instruments offered by Paynova AB (hereinafter Paynova).
This company is responsible for storing and automatically processing the information relative to each order, including the financial information, in a protected environment. All the financial information, such as the number of the credit card, the date of expiry etc. are directly handled by Paynova, which guarantees the security of online transactions. Cosmetica S.r.l. never learns of the details of the credit card and therefore cannot store them or keep them in any way.
For this reason, Cosmetica S.r.l. appoints Paynova to support its customers in all the steps of the payment process. Paynova can be contacted at the e-mail address [email protected] or at the telephone number 0046 771 921150.
The transaction will be debited to the Customer’s credit card only after the details of the credit card have been checked, authorization for the debit has been received from the company issuing the credit card used by the Customer and after the availability of the Product has been confirmed by Cosmetica S.r.l. and therefore after the order is ready to be filled. No debit will be made when the order is sent.
Bank Transfer payment
In case of payment through Bank Transfer, it’s requested to provide for the payment within 3 days from the reception date of your order.
In the bank transfer, it has to be specified as Reason for Payment the reference number of your order given at the moment of the purchase, the name and surname of the customer.
The shipment of the product will be executed after the payment’s credit (credits will be credited after 3-4 working days on our account).
Cash on delivery:
We inform you that, by regulation of the cash on delivery, the customers must have the exact amount to deliver to the couriers, as they are not required to have cash to give the change to the customers.
via madonnina 15
brera - milano - italy
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